Terms & Conditions

Version: 1.2.0

Last updated: June 2026

AGREEMENT TO OUR LEGAL TERMS

We are JackiePoot Creations Ltd, a company incorporated in England and Wales under company number 17206871 ("Company," "we," "us," "our"). Our registered office is at 124 City Road, London, EC1V 2NX, United Kingdom.

We operate the mobile application Cuppi (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). You can contact us by email at support@cuppi.co.uk.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and JackiePoot Creations Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Minors and Parental Consent

The Services are intended for users who are at least 13 years of age. Users under the age of 18 ("Minors") must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a Minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

1. OUR SERVICES & GEOGRAPHIC RESTRICTION

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

UK Exclusivity: The App is intended solely for users residing in the United Kingdom. We make no representations that the Services are appropriate or available for use in other locations.

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks and logos ("Marks").

Your Licence: Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and download or print a copy of the Content solely for your personal, non-commercial use.

3. USER REPRESENTATIONS & SECURITY

By using the Services, you represent and warrant that:

All registration information you submit will be true, accurate, current, and complete.
You will maintain the security of your account, including any 2-Step Verification (TOTP) codes or authenticator apps used to secure your profile.
If you are a Minor, you have received parental or guardian permission to use the Services.
Your use of the Services will not violate any applicable UK law or regulation.

3A. HOUSEHOLD ROLES AND SENSITIVE ACCESS

The App supports three membership roles within a Household: Owner, Adult, and Child. The Household Owner has full administrative control, including the ability to invite and remove members, transfer ownership, and suspend members.

Household Owners may grant or revoke "Sensitive Access" - a time-limited permission that allows a Child account to access features otherwise restricted by parental controls. The Owner is responsible for managing the roles and access levels of all Household members. Sensitive Access grants expire automatically and may be revoked at any time by the Owner.

3B. USER-GENERATED CONTENT (HOUSEHOLD FEED)

The App includes a private Household Feed where members can post text, images, GIFs, and links. You retain ownership of the content you create. By posting content, you grant JackiePoot Creations Ltd a limited, royalty-free licence to display that content to members of your Household within the App.

Content posted to the Feed is private and visible only to members of your Household. When you post a URL, our servers automatically fetch publicly available metadata (title, preview image) from that URL to generate a link preview. A version history of edited posts and comments is retained. You may delete your own posts and comments at any time.

3C. CONTENT REPORTING AND MODERATION

Members may report posts, comments, or other content that violates these Terms. When a report is submitted, a snapshot of the reported content and the reporter's email address are stored by us for moderation review. We reserve the right to remove content, suspend, or permanently ban accounts that breach these Terms or the prohibited activities listed in Section 7.

4. CUPPI PRO PURCHASES AND SUBSCRIPTIONS

Billing: Payment for Cuppi Pro will be charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew (monthly or annually) unless cancelled at least 24 hours before the end of the current period.
Household Sharing: A Cuppi Pro subscription acts as a "Master Key." The purchasing user (the "Owner") unlocks premium features for all active members of their single connected Household. Once a Cuppi Pro subscription has been linked to a Household, it cannot be transferred to a different Household for 30 days. This restriction exists to prevent subscription abuse. We reserve the right to restrict or revoke subscription benefits if we detect abuse of the Household system (e.g., rapidly moving between multiple households to grant unauthorised premium access).
Refunds: All transactions are processed by Apple. We do not process refunds directly. You must contact Apple Support for refund requests.
Free Trials & Offers: Any unused portion of a free trial period or introductory offer will be forfeited if you change your subscription tier.

4A. SHOPPING LISTS

The App includes a shared Shopping Lists feature accessible to Household members. Shopping lists and their items are stored in the cloud and synchronised across devices. Lists may be marked as private, in which case they are visible only to the creator. Ownership of a shopping list may be transferred to another Household member by the current owner.

5. AUTOMATED FEATURES ("THE COMPANION")

The App includes an automated feature known as the "Companion" which generates monthly overviews, smart posts, and reminders based on your Household's inputted data.

Not Generative AI: The Companion uses deterministic programming to organise your data. It does not utilise generative AI, Large Language Models (LLMs), or external AI servers to write these updates.
Monthly Schedule: The Companion automatically generates a draft monthly overview on the first of each month. Household members can configure which data types are included via the Companion settings screen.
Accuracy: The Companion relies entirely on the accuracy of the data you input (e.g., bin collection dates, pet medication logs). We are not responsible for missed reminders caused by incorrect data entry.

6. FINANCIAL AND HEALTH DISCLAIMERS

Financial Data: The Budget and Receipt features are provided for informational and personal tracking purposes only. We are not financial advisors. We do not guarantee the accuracy of OCR receipt scanning, and you should not rely on the App for tax, legal, or professional accounting advice.
Pet Health Data: The Pet Medication and Vaccination tracking features are for convenience only. We are not veterinarians. You must always consult a qualified veterinary professional for your pet's medical needs and rely on their prescribed schedules, regardless of the reminders generated by the App. The App allows you to export a pet's health and condition history as a PDF document. These export files are generated on our servers and are available for download for 24 hours via a secure, expiring link. After 24 hours, the export file is permanently deleted from our servers.

7. PROHIBITED ACTIVITIES & COMMUNITY CONDUCT

You may not use the Services for any purpose other than that for which we make them available. Prohibited activities include:

Attempting to reverse engineer, decompile, or disassemble the App's proprietary software.
Creating multiple anonymous accounts to abuse free-tier limits or bypass rate limiting.
Harassing, abusing, or harming other Household members within the App.
Submitting false or malicious reports against other users.
Using the Shopping List feature to share lists or access data outside of your authorised Household.

8. USER DATA & CLOUD SYNC

We maintain certain data to provide cloud synchronisation and multi-device access.

Our Responsibility: We perform regular backups of cloud-stored data. In the event of data loss caused by our gross negligence, we will use reasonable endeavours to restore such data.
Your Responsibility: You are responsible for any data you transmit. Except as required by UK Consumer Law, we are not liable for data loss or corruption.

9. TERM AND TERMINATION

These terms remain in effect while you use the Services. You may request deletion of your account at any time via the Security Centre in the App. A 7-day grace period applies: your account and data will be retained for 7 days, during which you may cancel the deletion request. After 7 days, your account and all associated data are permanently and irrecoverably deleted from our servers.

We reserve the right to terminate your access for a material breach of these terms.

10. LIMITATIONS OF LIABILITY

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Subject to the above, our total liability to you for any claim arising from the Services shall be limited to the amount paid by you to us (if any) during the six (6) month period prior to the cause of action, or £50, whichever is greater.

11. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. CONTACT US

JackiePoot Creations Ltd 124 City Road, London, EC1V 2NX, United Kingdom

Email: support@cuppi.co.uk